When you have completed CHAPTER 12, you should be able to:

• List four technological factors that affect productivity and give examples of these technologies.
• List and describe technological devices that aid in communications.
• Describe ways in which technology networks allow worldwide communication.
• Show ways in which teleworking has influenced and will influence the marketplace.

When you have finished Section 12.1, you will be able to:

• Describe how technology will affect you in your working life.
• Describe four main areas where productivity is enhanced when using technology.

When you have finished Section 12.2, you will be able to:

• Discuss the different advanced technologies available today.
• Discuss the different input and output devices used by computerized information systems.

When you have finished Section 12.3, you will be able to:

• List and describe different features of the Internet.
• Discuss how the World Wide Web is used in business communication.
• Discuss how the Internet has changed the way we shop and connect with the outside world.
• Describe asynchronous and synchronous communications.

When you have finished Section 12.4, you will be able to:

• Describe the types of jobs suitable for telework.
• Explain the advantages and disadvantages of telework for the employee.