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Chapter 7 Moderating Your Conflicts 210

Three Approaches to Change
Personal Changes and Choices
The Midrange: Zone of Effectiveness
Choices about Avoidance
Choices about Escalation

Your Personal Conflict Philosophy

Conflict and Emotion
Dynamics of Anger and Fear
Anger Moderation and Expression
Reception of Angry Communication
Low Power and Emotions

Constructive Communication Practices
The Dialogue Process
Fractionation
Reframing

Examples of Communication Formats That Help
Regulate Conflict
Conflict Containment Model
Family Meetings
Crisis Management

A Postscript on Further Education
Summary
Key Terms
Review Questions






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