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1 | |
Of the approaches to change discussed in this chapter, which one is the most difficult to do, yet the most successful way to alter a conflict? |
| | A) | trying to change the other party |
| | B) | trying to alter the conflict conditions |
| | C) | changing your own communication and/or perceptions of the conflict |
| | D) | hiring a counselor or mediator to help with the conflict |
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2 | |
The following are prerequisites to accomplishing self-change in a conflict situation, except for: |
| | A) | you must care about the relationship |
| | B) | you must accept that your choices are influencing the conflict process |
| | C) | you have to be willing to fight to hold on to what you’re gained from the conflict |
| | D) | you must be willing to stop seeing your own actions as “natural” or “only in response to what s/he did” |
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3 | |
If the other person won’t cooperate with you in moderating the conflict, you can do any of the following,except for: |
| | A) | you could get mutual acquaintances of friends to see your point of view and stand up with you against the other party |
| | B) | you could appeal to a higher authority |
| | C) | you could use constructive confrontation |
| | D) | you could decide to disengage if you have the option to do so |
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4 | |
The following are advantages gained from moderating a conflict, except for: |
| | A) | makes productive use of people’s energy |
| | B) | moves people to action, even if they have regrets later or make the wrong move |
| | C) | allows trust to build when trust has broken down |
| | D) | alters the escalatory conflict spiral and halts destructive behavior |
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5 | |
The following are benefits you can gain by moving out of avoidance, except for: |
| | A) | you can use your own perspective to shape the conflict |
| | B) | you can assert yourself as a legitimate party |
| | C) | you can recognize the mutual dependence and importance of the relationship |
| | D) | you can quickly enact a solution for yourself and the other |
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6 | |
Fostering private coalitions, keeping secrets to use against someone later, and keeping a “paper trail” of complaints against someone all illustrate the need for which principle of nonviolence? |
| | A) | warning against “arms” buildup |
| | B) | saying what’s right and fair cannot be compromised |
| | C) | advocating self-control |
| | D) | advising the use of compassion |
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7 | |
The following are principles of conflict and emotion, except for: |
| | A) | We experience emotions as good or bad, positive or negative, pleasant or unpleasant, helpful or destructive |
| | B) | We become emotional even when nothing is at stake for us. |
| | C) | Triggering events that result in conflict are emotional in nature. |
| | D) | Emotional communication helps define a relationship, and relationships are defined by the kinds of emotions expressed. |
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8 | |
The responsible expression of anger (Mace, 1987) involves the following, except for: |
| | A) | verbally stating the anger |
| | B) | distinguishing between venting and acknowledgement of anger |
| | C) | agreeing you will never attack each other in a state of anger |
| | D) | after expressing anger, just waiting for it to go away |
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9 | |
________________ is the constructive communication practice that involves changing the categories you use for the other person, yourself, or the conflict issues that keep you stuck. |
| | A) | The dialogue process |
| | B) | Fractionation |
| | C) | Reframing |
| | D) | The Conflict Containment model |
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10 | |
Which of the following is not an approach used in Stuart’s (1980) Conflict Containment model? |
| | A) | emphasizing a past orientation |
| | B) | adopting a “conciliatory” set |
| | C) | seeking solutions in small steps |
| | D) | labeling the behavior of the other in the most positive light |
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