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Chapter Outline
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Chapter 9 Third-Party Intervention 270

The Need for Third Parties
Advantages of Using Competent Third Parties
Informal Intervention

Personal Intervention
Counseling as Informal Intervention

The Formal Intervention Continuum
When an Outsider Decides
Adjudication: Judge or Jury Decides
Arbitration: An Expert Decides

When the Parties Decide
Mediation
Mediation Settings

Mediation: Agreement or Transformation?
Mediation Process and Skills
Dispute Systems Design
Summary
Key Terms
Review Questions






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