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1 | |
You might become involved in third-party intervention in any of the following ways, except for: |
| | A) | asking for third party assistance for your own conflicts |
| | B) | assisting others in finding appropriate third parties |
| | C) | serving as a third party yourself |
| | D) | working with the other person(s) to resolve the conflict issues |
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2 | |
The goal of all intervention is to assist in the transformation of the conflict elements in the following ways, except for: |
| | A) | changing the parties’ expression of conflict |
| | B) | changing parties’ perceptions of goals so they are not seen as incompatible |
| | C) | recognizing that power is imbalanced |
| | D) | modifying the actual or perceived scarcity of resources |
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3 | |
The following are cautions for helpers who are friends or co-workers of the conflicting parties, except for: |
| | A) | Your presence changes the relationship between the conflicting parties, so make sure they want you to help. |
| | B) | Be careful that successful conflict management is not built at your expense. |
| | C) | Do your best to offer support to one or the other conflict party as s/he needs it. |
| | D) | Try not to allow conflicting parties to become dependent on you for long-term help. |
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4 | |
The following are limitations of adjudication, except for: |
| | A) | It operates within a win/lose set of conflict assumptions that encourage escalation. |
| | B) | Despite the presence of expensive attorneys and the court system, the conflict parties still have to make their own decisions about the outcome. |
| | C) | The judicial system has been overused and is consequently overburdened and misused. |
| | D) | The conflict parties may decide to take a different route toward managing problems after they participate in adjudication. |
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5 | |
Which of the following is an advantage of the process of arbitration? |
| | A) | It tends to resolve conflicts solely on a content basis. |
| | B) | It reinforces the assumption that parties cannot learn to manage their own problems. |
| | C) | The requirement that parties agree to arbitration enhances the chances for a productive outcome. |
| | D) | It reinforces escalation as a legitimate tactic because intransigence will automatically bring in an outsider. |
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6 | |
The following are limitations of mediation, except for: |
| | A) | Not all conflict parties will agree to work through problems with the “enemy.” |
| | B) | For some conflicts, mediation isn’t worth the effort. |
| | C) | Mediation may not be appropriate for some types of relationships. |
| | D) | Because it can involve multiple sessions, mediation is usually more expensive than adjudication or arbitration. |
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7 | |
In the process of mediation, the ____________ stage comes just before the agreements stage. |
| | A) | negotiation |
| | B) | diagnosis |
| | C) | entry |
| | D) | follow-up |
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8 | |
Which statement below is false in regard to cultural variations in the ways disputes are managed? |
| | A) | Most Asian cultures use third-party involvement routinely for managing face-saving and relationship building. |
| | B) | Some African cultures use “third force” (the power of community) to reinforce their collectivistic values. |
| | C) | Despite cultural variations, the Western style mediation process works universally without modification. |
| | D) | Some cultures, such as Native American, involve spiritual or religious elements in resolving disputes. |
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9 | |
The principle of dispute systems design that provides cooling-off periods when participants get locked into power or rights struggles is called: |
| | A) | focusing on interests |
| | B) | building in “loop-back” procedures |
| | C) | building in consultation before, feedback after |
| | D) | providing the motivation, skills, and resources necessary to make procedures work |
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10 | |
Because not everyone who mediates is at an “even table,” the principle of __________ is needed. |
| | A) | focusing on interests |
| | B) | building in “loop-back” procedures |
| | C) | providing low-cost rights and power backup procedures |
| | D) | building in consultation before, feedback after |
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