Robert N. Lussier is a professor of management at Springfield College and has taught for more than 25 years. He has also developed some innovative and widely copied methods for developing and applying human relations skills that can be used in one's personal and professional life.

Dr. Lussier is also a prolific writer, with more than 225-now-275 publications to his credit. These include four other textbooks and a myriad of textbook supplements. His great interest in empirical research is demonstrated by the fact that his articles have been published in the Academy of Entrepreneurship Journal, Business Horizons, Business Journal, Entrepreneurial Executive, Entrepreneurship Theory and Practice, Journal of Business & Entrepreneurship, Journal of Business Strategies, Journal of Small Business Management, Journal of Small Business Strategy, and SAM Advanced Management Journal.

Dr. Lussier has consulted a wide array of commercial and nonprofit organizations. In fact, some of the material in this book was developed for such clients as Baystate Medical Center, Coca-Cola, Friendly Ice Cream, Institute of Financial Education, Mead, Monsanto, Smith & Wesson, the Social Security Administration, the Visiting Nurses Association, and YMCA's.

He is the former director of Springfield College's program in Israel and negotiated a joint venture contract with an Israeli college to offer Springfield degrees in that country. Dr. Lussier visited Israel and taught courses there. His other international experiences include work in Namibia and South Africa. He is contacted regularly from people all over the world regarding his text and articles.

Dr. Lussier holds a bachelor of science in business administration from Salem State College, two master's degrees in business and education from Suffolk University, and a doctorate in management from the University of New Haven.