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End of Chapter Video Quiz #1
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1
A company that introduces TQM typically begins with which of the following?
A)distribution comparisons
B)vendor certification
C)customer satisfaction surveys
D)ISO 9000
E)Benchmarking
2
The way employees are grouped into work cells or pods is called:
A)facility planning
B)production capacities
C)production layout
D)production planning
E)logistics
3
The value creation activities that convert and change inputs into outputs of goods and services are called:
A)operations
B)logistics
C)distribution
D)manufacturing
E)production
4
Automated machines and standard operating procedures that control the work process are more often associated with:
A)small batch production
B)mass production
C)flexible production
D)total quality management
E)all of the above
5
The advanced, computer based operation system that allows mass production to achieve the benefits of small batch production at significantly lower costs is called:
A)mass production
B)flexible production
C)total quality management
D)logistics
E)customized manufacturing





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