Outsourcing This video can be found on the Student DVD.Summary: A polarizing debate concerning the outsourcing of U.S. jobs overseas is featured in
this BusinessWeek TV video on your Student DVD. On the one hand, companies
see outsourcing as a strategic approach to realize cost savings and improved efficiencies
that will actually increase jobs over the longer term. For example, projections
show an increase of 317,367 new jobs by 2008. For example, in order to
achieve the longer-term increase in jobs, there will be a 21 billion dollar savings by
exporting computer jobs overseas. These new jobs will be higher skilled and better
paying. Furthermore, the low technology, low skill jobs that are being outsourced
are no longer aligned with the skill level and needs of the modern U.S. workforce.
The other side of the debate suggests that companies who use outsourcing as
an employment strategy are engaged in unethical business practices. Proponents
of this view see the exportation of jobs "offshore" as a direct cause of the loss of
U.S. jobs. The issue of outsourcing can be seen across industries with two notable
exceptions: health care and education.
The debate does not show any sign of abating. Regardless, the data show clearly
that the best jobs go to those with the best skills. That means that there is a need to
focus on increasing the skill level of the U.S. labor force.Discussion Questions
What are many businesses doing in today's economy to reach and attract
more customers? Would these methods potentially lead to outsourcing?
Health care and education seem to be immune to outsourcing. Using the
material from the chapter, cite reasons for this phenomenon?
Is the process of Customer Relationship Management (CRM) appropriate for
outsourcing?
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