Internet Exercise

1. http://www.saturnbp.com/index.jhtml

Saturn is the newest car company in the automobile industry. It was created through a partnership with GM and the UAW, which opened for business in 1990. Since that time, Saturn has sold 2.2 million automobiles and generated more than 20 billion dollars in revenue. This corporation has a strong focus on customer satisfaction.

Exploring the information found on this Website, prepare short responses to the following questions to discuss with the class. How might this corporation utilize teams? What can be done to keep the teams motivated? How important have teams been to Saturn? What different types of teams do you believe Saturn may be using? Would you like to work for a corporation like Saturn? Why or why not?

2. http://www.im.aa.com

American Airlines is one of the top competitors in the airline industry. Their philosophy of "working hard to make sure your travel experience is something special" has successfully enabled this organization to continually grow in a highly competitive marketplace.

After examining this Website, prepare short responses to the following questions. Be prepared to support your answers in class discussion. What types of teams may be utilized by American? Does American Airline demonstrate valuing their teams and their efforts? How could they accomplish this? What types of job enrichment programs do you believe can be implemented at American to create high performance teams? Explain.