 |
1 | |
Jena Murphy's consulting firm employs 65 professional individuals. She allows her employees to outline their own work schedules and only requires that each employee report to work on Monday and Friday from 9 a.m.until 3 p.m. Ms. Murphy is utilizing a(n) |
| | A) | compressed employee work schedule. |
| | B) | flexible employee work schedule. |
| | C) | job enlargement approach. |
| | D) | ineffective employee benefit system. |
|
|
2 | |
Jim Duncan's job as loader operator for Raynor Coal Company permits him to work 10 hours per day, Monday through Thursday. This demonstrates Raynor's utilization of a(n) |
| | A) | flexible work schedule. |
| | B) | organizational culture. |
| | C) | compressed work schedule. |
| | D) | staffing development. |
|
|
3 | |
Four months ago, Taylor Construction needed three employees to rebuild the electrical boxes for their customers due to the various tasks involved. After successfully retraining the employees, a single employee can now handle all facets of this job. This is an example of: |
| | A) | job enlargement. |
| | B) | job rotation. |
| | C) | shoddy workmanship. |
| | D) | job enrichment. |
|
|
4 | |
________ involves making fundamental changes in the way work actually gets done. |
| | A) | Job enrichment |
| | B) | Job rotation |
| | C) | Job enlargement |
| | D) | Job restructuring |
|
|
5 | |
Which terms best describes the extent to which a job allows employees to work on a complete product or service from the beginning to the end? |
| | A) | Task significance |
| | B) | Task feedback |
| | C) | Skill variety |
| | D) | Task identity |
|
|
6 | |
Thomas Pike is the manager of a large automobile repair shop. He has decided his employees would be more productive if he combined several of the assigned tasks into a single job, which required new and different skills to be utilized by the employee. Effective implementation of this idea in his firm is a demonstration of: |
| | A) | personal flexibility. |
| | B) | job rotation. |
| | C) | effective decision-making. |
| | D) | vertical job loading. |
|
|
7 | |
Horizontal job loading can best be associated with or described by: |
| | A) | more tasks, no additional skills. |
| | B) | more tasks, more skills. |
| | C) | same number of tasks, more skills. |
| | D) | less tasks, more skills. |
|
|
8 | |
Which group of individuals is best identified as having a low degree of authority, voluntary membership, and requiring a high degree of management involvement? |
| | A) | Self-managed team |
| | B) | Cross-functional team |
| | C) | Quality circle |
| | D) | Virtual team |
|
|
9 | |
Allen Kyle uses a group comprised of between 5-20 members of his organization to get jobs performed in the fastest and most efficient way possible. Mr. Kyle usually permits this group to have a moderate amount of authority over their work and allows the group itself to determine the mission it will pursue. As the organization's manager, he has little involvement in directing the group. Which type of group is most probably formed at this organization? |
| | A) | Virtual team |
| | B) | Cross-functional team |
| | C) | Self-managed work team |
| | D) | Advisory team |
|
|
10 | |
According to an executive survey, which of the following is considered to be one of the most prominent obstacles encountered when an organization desires to start self-managed teams? |
| | A) | Information technology |
| | B) | Insufficient training. |
| | C) | Lack of management involvement |
| | D) | Inexperienced employees |
|
|
11 | |
Which team is associated with high use of the various forms of today's information technology such as videoconferencing and e-mail? |
| | A) | Cross-functional team |
| | B) | Self-directed team |
| | C) | Quality team |
| | D) | Virtual team |
|
|
12 | |
All of the following identifies characteristics of an effective team player except: |
| | A) | appropriate technical skills. |
| | B) | good communication skills. |
| | C) | maintaining an individualist attitude. |
| | D) | ability to trust other members and management. |
|
|
13 | |
Certain employees of Miramar Corporation are undergoing a new outdoor-based training program, lasting for several days. They are being assigned difficult physical tasks that will require teamwork in order for them to be successfully accomplished. Which of the following is the best descriptor for this training? |
| | A) | Outward Bound |
| | B) | Upward Reaching |
| | C) | Reach for the Stars |
| | D) | Rising Forward |
|
|
14 | |
Which of the following is not a suggestion for building a high-performance team? |
| | A) | Develop a clear set of rules |
| | B) | Encourage the team to rely on previous knowledge |
| | C) | Set specific and challenging goals |
| | D) | Acknowledge team contributions |
|
|
15 | |
Which of the following is not suggested to help establish a motivating pay system for teams? |
| | A) | Prepare to tweak the system whenever necessary |
| | B) | Spend time reflecting on and reexamining the system |
| | C) | Allow team members to help develop the appraisal system |
| | D) | Develop a complex system for compensation |
|
2002 McGraw-Hill Higher Education