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| Marketing A McGraw Hill and QUT Custom Publication
An Overview of Marketing
Internet Exercises1-1 EVOLVING OUT OF THE
PRODUCT-ORIENTATION STAGE
The authors used the Pillsbury
company of the late 1800's to exemplify the product-orientation stage of marketing
evolution in the United States. To see how much things have (or
haven't) changed, take a look at the new Pillsbury homepages:
http://www.pillsbury.comhttp://www.bakeoff.com
How would you characterize
Pillsbury's orientation now? Make a simple chart comparing and contrasting their
1800's orientation with what they represent today. What might you prescribe
as the next step in Pillsbury's marketing evolution?
1-2 THE MARKETING ORIENTATION
STAGE
The quote from Nike chairman
and CEO Philip Knight provides an excellent illustration of the marketing-orientation
stage. Given this approach, you might find it surprising that not only was Nike
one of the last major athletic footwear producers to develop a web homepage,
but they took a distinctly "non-marketing" approach when the homepage finally
debuted. Nike launched its homepage in August of 1996 to coincide with the opening
of the Centennial Olympic Games in Atlanta. To quote the page itself, Nike's
stated goal at that time was to "provide the media with information regarding
Nike-sponsored athletes competing during the summer of 1996 - whether you're
in Atlanta or Sri Lanka. We seek to give the media what they need to do their
jobs. Our focus is on previewing key stories, rather than on reporting results."
People outside the press community were invited to peruse the homepage, but
Nike proudly proclaimed, "Don't expect us to sell you anything!"
a) Given Knight's quote
and your own knowledge of Nike's past and current marketing efforts, what is
your reaction to this unusual approach? How does this strategy fit in (if at
all) with the marketing-orientation stage?
b) Call up the current Nike
homepage (http://www.nike.com)
and answer the following questions: Now that the Olympics are long over, has
Nike maintained this "non-selling" approach? If not, what is their new angle?
How is this a reflection of the marketing-orientation stage?
1-3 POSSIBLE EXCEPTIONS
TO THE MARKETING-ORIENTATION STAGE
The authors suggest that
public utilities (i.e., gas and electric companies) do not need to be marketing-oriented
to prosper. Do you agree with this statement? Why or why not? As you consider
this question, peruse a few of the electric company homepages listed at the
following site:
http://www.electricrates.com/erholink.htm
a) In general, how would
you characterize the orientations of these companies (i.e., product-, sales-,
or marketing-oriented)? Did you find much variation between the companies you
investigated? Any surprises?
b) Under what circumstances
would public utilities be forced to take on a more marketing-oriented orientation?
Can you think of another industry in which these circumstances developed, forcing
major changes in a once monopolistic organization?
1-4 RELATIONSHIP MARKETING
Relationship marketing is
one of the most natural applications of the web. That is, Internet technology
allows companies to offer ancillary services and other opportunities on-line
to promote customer allegiance and positive associations. This goes well beyond
customer service and product support. Briefly describe the ways in which each
of the following homepages embody relationship marketing:
Digital Computer http://www.digital.com
Seattle Mariners Baseball
http://www.mariners.org
Ragu Foods http://www.ragu.com
The Discovery Channel http://www.discovery.com
1-5 MASS CUSTOMIZATION
How are the following companies
good examples of mass customization? What are the potential pitfalls for each
of these companies as they expand their mass customization efforts?
Samuel Adams http://www.samadams.com
Gibson Guitars http://www.gibson.com
Levi Strauss http://www.levi.com
1-6 INSTILLING AN ETHICAL
ORIENTATION
The University of British
Columbia maintains a list of corporate codes of ethics publicly available via
the web. You will find this list at the following URL:
http://www.ethics.ubc.ca/resources/business
Choose any three companies
from this list and familiarize yourself with their codes of ethics. What similarities
and differences did you find among them? Which elements are applicable to all
companies and which are industry- or company-specific? If you were an employee
of one of these companies, how would you react its ethics code? How much of
this seems to be common sense?
1-7 UNDERSTANDING UTILITY
"A
customer purchases a product because it provides satisfaction. The something
that makes a product capable of satisfying wants is its utility. And
it is through marketing that much of a product's utility is created." Consider
Holiday Inn as an example:
http://www.holiday-inn.com
Use Holiday Inn to illustrate
the following kinds of utility: form, place, time, information/image, and possession.
Why is it important for marketers to understand the differences among these
concepts? |
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