(See related pages)
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| alternative dispute resolution (ADR) | Avoiding costly lawsuits by resolving conflicts informally or through mediation or arbitration. (See page(s) 197) |
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| conflict | One party perceives its interests are being opposed or set back by another party. (See page(s) 184) |
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| devil's advocacy | One individual is assigned to uncover and air all possible objections to a proposed course of action. (See page(s) 192) |
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| dysfunctional conflict | Conflict that threatens an organization's interests. (See page(s) 185) |
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| functional conflict | Conflict that serves an organization's interests. (See page(s) 185) |
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| mutual gains (interest-based) bargaining | A win-win, integrative bargaining approach based on training in problem solving and conflict resolution, intended to produce solutions that satisfy the interests of both parties. (See page(s) 195) |
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| negotiation | Give-and-take process between conflicting interdependent parties. (See page(s) 194) |