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| 1 | |
Major trends that contribute to organizational conflict include all EXCEPT |
| | A) | Constant change |
| | B) | Sick building syndrome |
| | C) | Greater employee diversity |
| | D) | More teams |
| | E) | Less face to face communication. |
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| 2 | |
Which of the following situations tend to produce either functional or dysfunctional conflict? |
| | A) | unclear policies, standards or rules |
| | B) | inadequate communication |
| | C) | unclear job boundaries |
| | D) | competition for limited resources |
| | E) | all of these answers are correct |
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| 3 | |
__________ is commonly referred to in management circles as constructive or cooperative conflict. |
| | A) | Dysfunctional conflict |
| | B) | Functional conflict |
| | C) | Stationary conflict |
| | D) | Personality conflict |
| | E) | Group conflict |
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| 4 | |
Incompatible personalities or value systems, overlapping or unclear job boundaries, and competition for limited resources are all situations that |
| | A) | create groupthink. |
| | B) | offer workplace incivility. |
| | C) | produce cohesive work group. |
| | D) | produce either functional or dysfunctional conflicts. |
| | E) | allow for cross-culture conflict. |
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| 5 | |
Interpersonal opposition based on personal dislike or disagreement refers to ______ conflict. |
| | A) | perceptual |
| | B) | cohesive |
| | C) | facilitating |
| | D) | personality |
| | E) | incivility |
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| 6 | |
In view of the legal implications, ignoring a personality conflict or transferring one party may be open invitations to lawsuits. The best advice for a manager is |
| | A) | encourage employees to deal with their problems in a mature manner. |
| | B) | refuse to discuss any issue not directly related to the task at hand. |
| | C) | be familiar with and follow company policies for diversity, antidiscrimination and sexual harassment. |
| | D) | deal with functional conflicts. |
| | E) | have all matters screened by the secretary to avoid having to deal with them. |
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| 7 | |
In a(n) _______ conflict, members of in-groups view themselves as a collection of unique individuals, while they stereotype members of other groups as being "all alike." |
| | A) | Intraperson |
| | B) | interpersonal |
| | C) | stationary conflict |
| | D) | personality conflict |
| | E) | intergroup conflict |
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| 8 | |
"Do not take sides in someone else's personality conflict" is a tip for |
| | A) | A manager dealing with a personality conflict. |
| | B) | an employee having a personality conflict. |
| | C) | third party observers of personality conflict. |
| | D) | human resources managers |
| | E) | family members |
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| 9 | |
Which of the following are actions for minimizing intergroup conflicts? |
| | A) | avoid or neutralize negative gossip |
| | B) | work to eliminate specific negative interactions between groups |
| | C) | encourage personal friendships and good working relationships |
| | D) | all of these answers are correct |
| | E) | conduct team building |
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| 10 | |
The level of perceived intergroup conflict tends to increase when there are __________ interactions between groups ( or between members of those groups) |
| | A) | Negative |
| | B) | Positive |
| | C) | Social |
| | D) | Personal |
| | E) | Unprepared |
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| 11 | |
What is ranked the number one way to build a cross-cultural relationship? |
| | A) | Be a good listener. |
| | B) | Advocate inclusive leadership. |
| | C) | Avoid conflict. |
| | D) | Nurture others. |
| | E) | Collaborate |
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| 12 | |
Devil's advocacy role-playing is good |
| | A) | practice for dealing with conflict. |
| | B) | for handling personality conflicts. |
| | C) | for finding who is right and who is wrong. |
| | D) | training for developing analytical and communication skills. |
| | E) | for relieving tension. |
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| 13 | |
When one individual is assigned to uncover and air all possible objections to a proposed course of action, that individual is called. |
| | A) | Leader |
| | B) | Agreer |
| | C) | Devil's Advocate |
| | D) | Learner |
| | E) | Negotiator |
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| 14 | |
Several conflict styles have been categorized over the years. They are combinations of two variables- |
| | A) | cooperativeness and independence |
| | B) | cooperativeness and communication. |
| | C) | communication and assertiveness. |
| | D) | independence and communication. |
| | E) | cooperativeness and assertiveness. |
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| 15 | |
Which of the five conflict-handling styles is used as the "smoothing" style, which involves playing down differences while emphasizing commonalities? |
| | A) | Integrating |
| | B) | Problem Solving |
| | C) | Accommodating |
| | D) | Dominating |
| | E) | Collaborating |
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| 16 | |
What are some common examples of negotiations? |
| | A) | labour management negotiations over wages |
| | B) | self managed teams with other teams |
| | C) | supply chain specialist's negotiations with vendors over prices |
| | D) | all of these answers are correct |
| | E) | Labour management negotiations over working conditions |
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| 17 | |
Mediation, peer reviews, and facilitations are all forms of ________, which are used in third party interventions for conflicts. |
| | A) | Alternative Disturbance Reputation |
| | B) | Avoidance Demonstration Refute |
| | C) | Avoidance Disturbance Resolution |
| | D) | Alternative Dispute Resolution |
| | E) | Alternate Division Resolving |
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| 18 | |
ADR, a type of third-party interventions stands for |
| | A) | Alternative Decision Resolution. |
| | B) | Another Dispute Relocator. |
| | C) | Alternative Dispute Resolution. |
| | D) | Accommodation Decision Relocator. |
| | E) | Assignment Decision Rights. |
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| 19 | |
A number of companies of various sizes have incorporated formal ADR policies. Which ADR technique involves a panel of trustworthy co-workers, selected for their ability to remain objective, and hear both sides of a dispute in an informal and confidential meeting? |
| | A) | Facilitation |
| | B) | Mediation |
| | C) | Arbitration |
| | D) | Peer review |
| | E) | Ombudsman |
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| 20 | |
Computer Information Sciences Inc. has an ADR policy, in which a third party neutral actively guides the disputing parties in exploring innovative solutions to the conflict. This is an example of ________. |
| | A) | facilitation |
| | B) | mediation |
| | C) | arbitration |
| | D) | conciliation |
| | E) | ombudsman |
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| 21 | |
A(n) __________, is someone who works for the organization, and is widely respected and trusted by his or her co-workers, and hears grievances on a confidential basis and attempts to arrange a solution. |
| | A) | facilitator |
| | B) | mediator |
| | C) | arbitrator |
| | D) | conciliator |
| | E) | ombudsman |
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