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Communicating at Work: Principles and Practices for Business and Professions, 7/e
Ronald B. Adler
Jeanne Marquardt Elmhorst
Working in Teams

Chapter Outline

Working in Teams

Characteristics of Groups and Teams

Characteristics of Groups

What Makes a Group a Team?

Types of Groups and Teams

Face-to-Face Teams

Virtual Teams

Approaches to Working in Groups and Teams

Centralized Leadership

Self-Directed Work Teams

Problem-Solving Communication

Systematic Problem Solving

Stages in Group Problem Solving

Decision-Making Methods

Effective Communication in Groups and Teams

Recognize Both Group and Personal Goals

Promote Desirable Norms

Promote an Optimal Level of Cohesiveness

Avoid Excessive Conformity

Encourage Creativity

Summary

Key Terms

Resources

Activities









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