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1 | |
What are the advantages of working in teams? |
| | A) | Teams are often more productive. |
| | B) | Teams are often more accurate. |
| | C) | Teams generate enthusiasm and can be good for morale. |
| | D) | All of the above. |
| | E) | a and b only. |
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2 | |
Research has found that groups of ____ people often produce better results at a quicker rate. |
| | A) | five |
| | B) | seven |
| | C) | ten |
| | D) | twelve |
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3 | |
Most communication experts suggest that the optimal size for an effective small-group that can make decisions is |
| | A) | four or six members |
| | B) | five or seven members |
| | C) | six or eight members |
| | D) | seven or nine members |
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4 | |
According to Larson and LaFusto, teams are different from groups because teams |
| | A) | share clear and inspiring goals |
| | B) | have a unified commitment |
| | C) | maintain high standards of excellence |
| | D) | all of the above |
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5 | |
How do virtual teams differ from face-to-face teams? |
| | A) | Virtual teams help level status differences inside companies. |
| | B) | Virtual teams often spend more time socializing rather than problem solving. |
| | C) | Virtual teams build stronger relationships. |
| | D) | All of the above. |
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6 | |
When working in a virtual team, which of the following statements are applicable to your success? |
| | A) | Handle matters not related to the direct mission of the group by phone or email. |
| | B) | Be sure to get all team members involved, even when they don't know how to use the technology. |
| | C) | Be aware of cultural differences. |
| | D) | All of the above. |
| | E) | a and b only. |
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7 | |
Which of the following approaches to leadership is based on the belief that all leaders share common characteristics that lead to their effectiveness? |
| | A) | The style approach |
| | B) | The trait approach |
| | C) | The contingency approach |
| | D) | None of the above |
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8 | |
If you believe Bill Clinton was a good president because of his ability to adapt to different audiences, your approach to leadership would be most in line with |
| | A) | The style approach |
| | B) | The trait approach |
| | C) | The contingency approach |
| | D) | None of the above |
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9 | |
According to Fred Fiedler's research on leadership, a relationship-oriented approach works best when |
| | A) | leader-member relations are really good |
| | B) | leader-member relations are really bad |
| | C) | the task is highly complex |
| | D) | the circumstances are moderately favorable |
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10 | |
The life-cycle theory approach to group leadership stems from the research of |
| | A) | Larson & LaFusto |
| | B) | Fiedler |
| | C) | Hersey & Blanchard |
| | D) | Adler & Elmhorst |
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11 | |
The approach to leadership that maintains that decisions should be made based on how ready subordinates are to work on their own is called |
| | A) | the trait approach |
| | B) | the style approach |
| | C) | the task-oriented approach |
| | D) | the life-cycle theory |
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12 | |
According to Ernest Bormann's research on emergent leaders, a group selects a leader through the process of residues. How does this process work? |
| | A) | Group members are asked to vote for a leader after a given amount of time. |
| | B) | The group watches to determine the best problem solver. |
| | C) | The group slowly eliminates people for a number of reasons until one person remains. |
| | D) | The person with the most experience naturally emerges as the leader. |
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13 | |
According to Bormann's research, three characteristics nearly always disqualify a group member from becoming a leader. What are they? |
| | A) | knowledge, passion, money |
| | B) | incompetence, boisterousness, passion |
| | C) | quietness, knowledge, dogmatism |
| | D) | dogmatism, quietness, incompetence |
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14 | |
The best time to use a self-directed work team is when |
| | A) | the team faces a complex problem that requires a variety of perspectives |
| | B) | the team faces basic day-to-day problem solving |
| | C) | the team is very large |
| | D) | None of the above |
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15 | |
Which of the following is a characteristic of self-directed work teams? |
| | A) | Other people outside the team take responsibility for the quality of their services. |
| | B) | Another department prepares budgets and interacts with the team. |
| | C) | The boss sets goals for the group. |
| | D) | The group reviews its own performance. |
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16 | |
Although you disagree with your manager's approach to solving the backlog of complaints in customer service, you follow his advice anyway. This is an example of which type of power? |
| | A) | position power |
| | B) | information power |
| | C) | reward power |
| | D) | expert power |
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17 | |
During a business meeting, a new manager challenges the boss's decision to change insurance companies because of her ten year background in insurance industry and the boss changes his mind. This is an example of which type of power? |
| | A) | position power |
| | B) | referent power |
| | C) | coercive power |
| | D) | expert power |
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18 | |
What is the type of power that comes from a group member's relationships with influential people inside or outside of the organization? |
| | A) | expert Power |
| | B) | connection Power |
| | C) | coercive Power |
| | D) | information Power |
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19 | |
What is the name of the theorist who came up with the problem-solving approach for groups known as the reflective-thinking sequence? |
| | A) | Fisher |
| | B) | Fiedler |
| | C) | Dewey |
| | D) | Larson |
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20 | |
According to Aubrey Fisher's research, problem solving groups go through four different phases in their communication. Of these stages, which one is characterized by the group's acceptance of a decision? |
| | A) | orientation Phase |
| | B) | conflict Phase |
| | C) | emergence Phase |
| | D) | reinforcement Phase |
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2002 McGraw-Hill Higher Education