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Section 1.3 Assessment
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1

Lateral or horizontal communication is communicating with people who rank below you, such as the people you might manage at work.
A)True
B)False
2

The tone used in internal communication usually differs from that used in external communication.
A)True
B)False
3

Internal communication may only be carried out with people in the same department.
A)True
B)False
4

External communication is the transfer of information to and from people in other departments and outside the company.
A)True
B)False
5

Your appearance, or the appearance of your communication, can work either for you or against you.
A)True
B)False
6

Internal communication may include which of the following?
A)Face-to-face conversations
B)Telephone calls
C)E-mail messages
D)All of the above
7

In external communication, a person's tone is often
A)Aloof
B)Polite
C)Casual
D)Comical
8

Which of the following is not one of the Six Cs of business communication?
A)Comprehensiveness
B)Clarity
C)Completeness
D)Correctness
9

All communication should be consistent in
A)Fact
B)Treatment
C)Sequence
D)All of the above
10

An example of consistent treatment would be which of the following?
A)Using courtesy titles for some people
B)Arranging listings according to different orders
C)Indenting all paragraphs in a letter
D)Responding to certain E-mail





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