Tactful Intervention

Janet Alvarez was recently hired as a medical transcriptionist in the medical practice of Drs. Vance and Davis. Both doctors use dictating equipment for their correspondence and reports. Janet is having difficulty understanding the medical terms that Dr. Vance uses, but Dr. Davis's recordings are quite clear.

At first, Janet thought she had a hearing problem. Then she talked to another transcriptionist who also has difficulty understanding Dr. Vance. Janet knows she must talk with Dr. Vance and ask her to speak more distinctly.

How should Janet approach this problem with Dr. Vance? What might Janet say to Dr. Vance?

1		How might Janet approach Dr. Vance with this problem without offending him while at the same time ensuring the problem doesn’t occur again?
			A)	Janet should confront Dr. Vance and demand that he speak more clearly.
			B)	Janet should make an educated guess about the words that are not clear to save Dr. Vance the trouble.
			C)	Janet should leave blank spaces in her transcription for Dr. Vance to fill in later.
			D)	Janet should explain to Dr. Vance that since she is new, she is having difficulty understanding some of the medical terms; and she should request that he speak more clearly.