When you have completed CHAPTER 2, you should be able to:

• Discuss the basics of nonverbal communication and their importance in all interactions.
• Explain the mental and physical processes in listening.
• Discuss and contrast listening in casual and business settings.
• List suggestions for improving your reading skills.

When you have finished Section 2.1, you will be able to:

• Define nonverbal communication and how it applies to life situations and the workplace.
• Discuss the personal and professional importance of nonverbal communication.
• List the five categories of nonverbal communication.

When you have finished Section 2.2, you will be able to:

• Identify the five components of the listening model.
• Explain how hearing differs from listening.
• Describe the difference between active and passive listening.
• Describe how to overcome listening barriers.

When you have finished Section 2.3, you will be able to:

• Identify techniques for listening in casual and small-group conversations.
• Identify effective listening techniques for conference situations.
• Define videoconferencing and distance learning.
• List tips for efficient note taking.

When you have finished Section 2.4, you will be able to:

• Discuss the difference between reading and comprehending a text.
• Explain the purpose of scanning or previewing material before reading it.
• Describe strategies to improve retention.
• Define distance learning.