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True or False
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1

Many times, especially in emotionally charged conflict situations, we may be unaware of what goals we want to achieve.
A)True
B)False
2

Once goals are clarified, it is destructive to the conflict’s outcome if participants shift their positions.
A)True
B)False
3

Topic or content struggles can be over people wanting different things or over people wanting the same thing.
A)True
B)False
4

The damage people sometimes do to their own face or identity can be as destructive to interpersonal conflict as the damage inflicted on them by others.
A)True
B)False
5

In personal conflicts where you’ve known the other person a long time, you can assume that you know him/her well, and that your inferences about him/her are accurate.
A)True
B)False





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