When you have completed CHAPTER 14, you should be able to:

• Discuss the basics of oral communication.
• Plan and conduct a meeting.
• Deliver both formal and informal presentations.
• List the qualities of good visual aids.
• Discuss how technology can facilitate the use of visual aids.

When you have finished Section 14.1, you will be able to:

• Explain the importance of oral communication in business.
• Describe the various forms of oral communication.
• List guidelines for effective one-on-one communication.
• Discuss basic procedures for meeting the public.
• Describe proper techniques for originating and receiving telephone calls.

When you have finished Section 14.2, you will be able to:

• Discuss the steps to take to plan for effective meetings.
• Discuss the steps to take to lead effective meetings.
• Describe the interaction method of conducting meetings.
• List the six basic rules for effective participation in meetings.

When you have finished Section 14.3, you will be able to:

• Realize the role that presentations play in the job environment.
• Introduce a speaker.
• Prepare for a presentation.
• Explain how to convey a professional image.
• Relate suggestions for fielding questions.
• List ways to manage stage fright.
• Evaluate your own presentation.

When you have finished Section 14.4, you will be able to:

• Discuss the basic guidelines for visual aids.
• Discuss the use of handouts in a presentation.
• Discuss multimedia rooms and projectors.
• Discuss the use of presentation software.
• List the guidelines for using presentation software.
• List most of the checklist items for presentation software visual aids.