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Section 14.1 Assessment
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1

The rising and falling of the speaker's voice pitch can be confusing to the listener.
A)True
B)False
2

The way in which the speaker accents a word is one of the definitions of pronunciation.
A)True
B)False
3

Formal speeches are not considered a form of oral communication because there is no reciprocal conversation.
A)True
B)False
4

Voice recognition software is used to record voice mail messages.
A)True
B)False
5

At the end of a phone conversation it is appropriate to let the caller hang up first.
A)True
B)False
6

Which of the following is NOT a form of oral communication?
A)Leaving a message on voice mail
B)Leading a meeting
C)Creating charts and graphs
D)Taking a sales order from a customer
7

If a speaker's speech is delivered in a monotone, then he needs to work on his:
A)Pitch
B)Tone
C)Intonation
D)Tempo
8

In communication one-one one, it is a good idea to:
A)Make the conversation open-ended and general
B)Keep up a constant stream of conversation
C)Use a lot of hand gestures
D)Offer a compliment when appropriate
9

All of the following are qualities of speech EXCEPT:
A)Tone
B)Tenor
C)Volume
D)Pitch
10

Which of the following is NOT essential to good nonverbal communication?
A)Standing erect with good posture
B)Maintaining eye contact
C)Keeping a smile on your face
D)Wearing a lot of jewelry to improve appearance





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