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Section 9.4 Assessment
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1

When giving instructions, it is considered patronizing to list the steps in the order in which they are completed.
A)True
B)False
2

The use of white space on a page of instructions is visually distracting.
A)True
B)False
3

It is appropriate to post holiday celebrations in a business announcement.
A)True
B)False
4

Being reasonable in a request letter improves your chances of having your request successfully fulfilled.
A)True
B)False
5

You need not be courteous when requesting a product that is being advertised for free.
A)True
B)False
6

When providing directions from one location to another, it is useful to do all of the following EXCEPT:
A)Draw a map
B)Draw a compass
C)Write directions
D)Differentiate between stop signs and stoplights
7

The written, step-by-step guide that outlines the procedures of an organization is called:
A)A training manual
B)A procedures book
C)A mission statement
D)A performance outline
8

The purpose of a claim letter is to:
A)Demand payment for services rendered
B)Defend your organization's procedures
C)Explain the purpose of a new product
D)Make a request
9

When providing instructions about how to complete a task, you must do all of the following EXCEPT:
A)Write the instructions with the user in mind.
B)Avoid unnecessary references to information in other documents.
C)Provide step-by-step graphics.
D)Test your instructions by having someone read them for clarity.
10

Business announcements are used to all of the following EXCEPT:
A)Broadcast quarterly earnings
B)Welcome a newly hired employee
C)Commemorate special events
D)Schedule meetings





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