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Section 10.5 Assessment
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1

Letters created for individually-created communications are more accurate than form letters.
A)True
B)False
2

One very good way to reduce writing costs is to use form letters.
A)True
B)False
3

Variables, details of the message, always change from letter to letter.
A)True
B)False
4

Form letters allow company representatives to respond more quickly to routine writing situations, and thus the receiver gets an answer sooner.
A)True
B)False
5

Form letters are used when you must respond to variable situations.
A)True
B)False
6

Which of the following is not a major advantage of using form letters?
A)Using form letters saves time in planning, dictating, and transcribing.
B)The content quality will be better.
C)Form letters and paragraphs do not have to be retyped.
D)Spelling and grammar have to be approved only once.
7

Disadvantages to form letters include which of the following?
A)Some of the "personal touch" can be lost in mass-producing letters
B)Readers may feel disappointed if they realize they have received a form letter.
C)The use of form letters and boilerplate can be abused.
D)All of the above.
8

General responses that can be used in response to nearly identical writing situations include which of the following?
A)Letters with form paragraphs
B)Letters with variable paragraphs
C)Letters with fixed paragraphs
D)None of the above
9

Which of the following are changed when writing a form letter?
A)Paragraphs
B)Organization
C)Salutation
D)Introduction
10

Merged letters require which of the following files?
A)Form
B)Data
C)Electronic
D)Both A and B





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