When you have completed CHAPTER 16, you should be able to:

• Prepare for several types of interviews.
• Use your communication skills effectively during a job interview.
• Write other employment-related letters.

When you have finished Section 16.1, you will be able to:

• Name two goals of an employment interview.
• Prepare questions to ask the interviewer.

When you have finished Section 16.2, you will be able to:

• Describe several types of interviews.
• Answer interview questions.

When you have finished Section 16.3, you will be able to:

• Describe interviewing from the interviewer's perspective.
• Make a positive first impression.

When you have finished Section 16.4, you will be able to:

• Write a thank-you letter after an interview.
• Accept or reject a job offer in writing.

When you have finished Section 16.5, you will be able to:

• Request a pay raise.
• Ask for a promotion.

When you have finished Section 16.6, you will be able to:

• Write a letter of resignation.
• Know what to do if you are downsized.